We believe that each pet deserves special, individualized care. In order to offer this high quality care, your pet's stylist has a specific block of time that she sets aside specifically to groom and pamper your special pet. This means that if you do not show up for your pet's appointment, your stylist will lose out on pay and may have to wait around for several hours until her next scheduled appointment arrives.
In order for us to continue to provide this straight through grooming service, we simply ask for the courtesy of 24 hours notice if you will be unable to make your pet's appointment time or for a call if you will be a little late. We really appreciate your kind understanding in this regard. We do charge a $25 no-show/late cancel fee. This fee goes directly to your pet's stylist and is payable at your next visit. This helps us to employ the best seasoned stylists to serve you.